| FAQ |
| |
| Q: Do I have to have a credit card to sign up? |
| A: In most cases, yes. At the moment we
primarily accept CCDeb credit card subscription payments, but it's also
possible to use PayPal. But please not that even with PayPal you often
need a credit or debit card tied to the account, since PayPal requires
an instant "funding source" to be tied to the account to create a recurring
subscription. |
| |
Q: Do I need a newsreader to access the newsgroups?
|
| A: Yes. We do not provide a web interface
to Usenet, so you need a newsreader like mozilla Thunderbird or MS Outlook Express to access
the newsgroups. You find some news readers
on this link. |
| |
| Q: I don't understand how to log in to your
server! |
| A: You need a newsreader program to log
on. (Like, for example, Outlook Express.) In your newsreader you configure
your login, and
which
server(s) to use. Please refer to
your newsreader's documentation on the details for your specific software. |
| |
Q: The server gives me an error when
I try to access it, and I have checked my username and password, they
are correct!
|
A: Most newsreaders have an option to toggle if the reader should try
to log on to the server or not. Please make sure that the option "News
server requires login" or eqvilalent is checked in your newsreader's
configuration.
If it is, and the problem persist, please recheck that the login is entered
correctly. The best way is to copy and paste the usernname and password
from our welcome letter into your newsreader config. |
| |
| Q: Some articles that I post to your servers do not seem to propagate
to other news servers, why? |
| A: Another news server may be canceling them . We can take no further
responsibility for articles not propagating once they have been sent to
our upstream servers. Another reason could be if you have a record of abuse
on our servers your posting access may have been disabled. Once your posting
access has been disabled due to posting abuse it will never be restored,
so don't even ask. Nor will we issue refunds for this reason. |
| |
| Q: When is the monthly download limit reset? |
| A: The monthly download limit is reset on
the same day in the month as you signed up, 00:00 GMT |
| |
| Q: When is the weekly download limit reset? |
| A: The weekly download limit is reset at
Mondays 00:00AM GMT |
| |
| Q: How many simultaneous connections can
I have on your server? |
| A: You are allowed 60 simultaneous connections
to the server, to increase speed and reliability. |
| |
| Q: I just signed up, and I haven't received my username or password! |
A: The username and password, as well
as other information concerning our servers and services, is sent automatically
to the e-mail address
that you have registrered at CCDeb. Please check that you have received
a receipt from CCDeb. If not, the address you have provided CCDeb is
probably incorrect. Please correct it at CCDeb,
and contact
us providing
the correct address.
|
| |
| Q: I have lost my username and/or password.
What do I need to do? |
| A: Use our lost login form, and you will get
them sent to you automatically. |
| |
| Q: How do I cancel my subscription? |
| A: On the signup page there is a "Cancel Subscription" button,
that will take a page exlaining how to cancel, depending on which payment
service you used at signup. (Or you can use this
link.) Your account will still be active until the end
of the current period. |
| |
| Q: I need to change the credit card I am using to subscribe.
What do I need to do? |
| A: Log in to your account at the
card processing used to subscribe.
There you may change your active credit card. |
